Before issuing ATM cards kindly ensure the following conditions are fulfilled.
1. Minimum balance in account should be Rs. 500/-
2. Cif should be updated with the latest KYC documents.
3. Update mobile number and email id if possible as message alert service is available.
4. There must not be any special characters and numbers in the account name. If any modify the CIF id in CMRC and account name in HAALM. Only supervisor can access this command. One supervisor has to modify the name and another supervisor has to verify the same.
Procedure to follow by counter clerk
Menu: CCMM
Enter CCMM command in command box. Following screen will be displayed
1. Select Add in Function menu and enter cif id of the customer and click on GO
2. Account Number : Account number. Name will be fetched automatically.
Card type : Instant
Primary Account Flag : YES
Kit No : Enter the KIT number which is available on the ATM card envelope.
Action : New Card Request
And Click Submit
3. You will get the message “The record is added successfully”
Procedure to follow by Supervisor
1. Menu: CCMM
Select Function: Verify
Enter CIF id and then click on GO
2. The following screen will be displayed. All the details will be fetched automatically. Check all the details available on the screen and ensure they are correct.
Then click on Submit and it will show a message “Record verified successfully”.
These requests will be downloaded and processed by Bangalore CPC at once and cards will be active by next day morning.
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